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Frequently Asked Questions
What is the philosophy behind your services?
Our work is guided by the 9 Brains Philosophy, inspired by the natural intelligence of the octopus. We leverage the "3 Hearts, 6 Legs, and 9 Brains" model to provide holistic, adaptive, and data-driven solutions that balance creativity, strategy, emotional intelligence, and resilience.
How do you measure success?
Success is measured through clear metrics tailored to each service, such as increased website traffic, improved SEO rankings, enhanced reputation scores, higher lead generation rates, and measurable ROI from campaigns. We align these results with your goals to ensure real value and progress.
How does your holistic philosophy apply to businesses in different industries?
Our 9 Brains Philosophy is versatile, designed to adapt to various industries by combining data-driven insights with creative and strategic approaches. Whether you’re in healthcare, retail, or technology, we tailor solutions to align with your unique needs and goals.
How often do you provide updates on progress?
We provide regular updates, typically monthly, but can adjust frequency based on your preferences. Reports include key metrics, insights, and actionable recommendations.
What does your Local SEO service include?
We optimize and manage Google Business Profiles to meet the latest best practices, address broken backlinks, implement strong keyword strategies, and ensure adherence to SEO standards.
How do you align your SEO efforts with my business goals?
We start by understanding your target audience, key objectives, and industry benchmarks. From there, we tailor strategies to increase visibility, improve local search rankings, and drive more foot traffic or online conversions.
How do you measure the effectiveness of Local SEO?
We use tools to track changes in search rankings, organic traffic, profile engagement, and customer actions (e.g., calls or directions). Regular reports provide transparency and actionable insights.
How do you help manage my online reputation?
We focus on building and maintaining a strong online presence by managing reviews, promoting positive customer or patient engagement, and ensuring privacy through HIPAA compliance when applicable.
What value does reputation management bring to my business?
We focus on building and maintaining a strong online presence by managing reviews, promoting positive customer or patient engagement, and ensuring privacy through HIPAA compliance when applicable.
What value does reputation management bring to my business?
A strong reputation increases customer trust, boosts conversions, and enhances brand credibility. Metrics like review ratings, response rates, and sentiment analysis reflect your progress.
What types of campaigns do you run?
We specialize in funnel campaigns to drive targeted actions, along with email marketing campaigns. We’re also exploring alternatives to Mailchimp to offer you more tailored solutions.
How do you measure campaign success?
Success is gauged by conversion rates, email engagement (open and click-through rates), and overall ROI from each campaign.
What does your website service include?
We provide website redesign and development, improve user experience, and implement advanced tracking and analytics to monitor performance and engagement.
How do you measure website performance?
Metrics include website traffic, bounce rate, session duration, conversion rates, and user behavior insights gained through analytics.
What processes can you automate for my business?
We implement streamlined workflows like our 123-step engagement process: intake forms, preauthorization, and scheduling. These processes are HIPAA-compliant when required.
How does automation benefit my business?
Automation reduces manual tasks, increases efficiency, and ensures consistent customer or patient experiences. Metrics like task completion rates and time savings are tracked to show value.
What infrastructure services do you offer?
We manage cloud systems, optimize Google Workspace, and provide local setup solutions to enhance collaboration and data management.
How do you measure infrastructure efficiency?
Metrics include system uptime, collaboration efficiency (e.g., shared document activity), and reduced operational disruptions.
What is a parallel referral system, and how can it help my business?
It’s a mechanism for generating leads and retaining customers by creating referral partnerships with other businesses, like therapists or service providers.
How do you measure referral system success?
Metrics include referral volume, conversion rates from referrals, and increased customer retention.
How do you use analytics to improve performance?
We use tools like Screaming Frog to analyze your website, identify areas for improvement, and track performance metrics like page speed, SEO optimization, and user engagement.
How do analytics provide real value?
By offering actionable insights into your digital presence, helping you make data-driven decisions to improve performance and achieve goals.
What is IVR, and how can it benefit my business?
IVR is an automated call-routing system that enhances customer interactions by streamlining queries and providing professional, user-friendly service.
How do you measure IVR success?
Metrics include call resolution time, customer satisfaction scores, and reduced wait times.
What is 9 Brains IVR Services, and how can it help my business?
9 Brains IVR Services is an advanced call and workflow management solution. We create secure, scalable systems while ensuring compliance with HIPAA and GDPR standards.
How do you measure the effectiveness of 9 Brains IVR forms?
9 Brains IVR Services is an advanced call and workflow management solution. We create secure, scalable systems while ensuring compliance with HIPAA and GDPR standards.
How do you measure the effectiveness of 9 Brains IVR forms?
9 Brains IVR Services is an advanced call and workflow management solution. We create secure, scalable systems while ensuring compliance with HIPAA and GDPR standards.
How do you measure the effectiveness of 9 Brains IVR forms?
Metrics include call handling efficiency, customer satisfaction rates, and streamlined workflow improvements.
How do you ensure your services remain aligned with my business goals?
We start with a thorough consultation to understand your objectives and conduct regular check-ins to ensure our strategies and efforts remain aligned with your evolving needs.
What tools and technologies do you use to deliver results?
We use industry-leading tools such as Google Workspace, Screaming Frog, advanced analytics platforms, and automation software, all tailored to meet your specific business requirements.
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